Who is responsible?
Easy Goal Coach is responsible for deciding how personal information in the service is used. If you have a privacy question or want to exercise your rights, email privacy@easygoalcoach.com.
PRIVACY
← Easy Goal CoachPrivacy information
How Easy Goal Coach collects, uses and protects the information needed to support your training.
We will never sell your personal information.
We use your information to provide, protect and improve Easy Goal Coach. It is available to your coaching team and shared with trusted service providers only when needed to operate the service. We never use your personal information for targeted advertising.
Information we collect
We collect the information you provide when creating and using your account. This may include your email address, name, birth year, country, language, goals, events, availability and training preferences. It also includes planned and completed workouts, distance, duration, how a session felt, workout comments, coach messages and any injury, limitation or health-related information you choose to share. If you use our public contact form, we receive the name, email address and message you submit. We may record when you open an onboarding explanation, together with your account and the step involved, so the coaching team can identify instructions that need to be clearer. We keep limited security, email-delivery and error records needed to operate and protect the service.
Why we use it
We use your information to create and secure your account, confirm your email address, build and adapt your training plan, record your training history, communicate with you, provide coaching support, prevent misuse and resolve service problems. Account administration and coaching records are necessary to provide the service you request. AI-assisted planning and health-related information are processed after the acknowledgement and consent shown during onboarding.
AI-assisted coaching
Easy Goal Coach uses AI to help create and review training plans. Relevant information—such as your confirmed onboarding answers, goals, availability, workout history, feedback and coach messages—may be securely shared with our AI service provider for this purpose. AI suggestions can be incomplete or wrong, so they are subject to safety rules and may receive human-coach oversight. Do not provide another person’s information unless you are authorised to do so.
Health and training information
Information about injuries, limitations, medication, health concerns and training responses can be sensitive. We use it only to provide and improve your coaching experience, support safer planning and respond to your feedback. Easy Goal Coach is a training-planning service, not a healthcare provider. Please also read our Training and medical disclaimer.
Trusted service providers
We use trusted providers for secure hosting and storage, AI-assisted planning, and account and coaching email delivery. They may process information only as needed to provide their services to Easy Goal Coach. Depending on the provider and its location, information may be processed outside Denmark or the European Economic Area using the safeguards available under the relevant provider agreement.
Simple site statistics
We count visits to public pages and record anonymous engagement signals—such as remaining on a visible page for a short time, scrolling, tapping or using the keyboard—so we can better distinguish meaningful visits from automated or very brief traffic. We also record totals for registration attempts, account creation, successful sign-in and delivered contact requests. This may include the page visited, time, general traffic source and a broad country location. We use recent activity to estimate how many public visitors and signed-in runners are online, and to help the coaching team see whether a runner has been recently active. We do not store full IP addresses for these statistics, use analytics cookies or build individual advertising profiles.
Cookies
Easy Goal Coach currently uses only essential first-party cookies. They keep you securely signed in, protect forms and account actions, remember your language and regional preferences, and remember when you dismiss the cookie notice. Preference and notice choices may be remembered for up to one year. We do not currently use advertising, social-media or analytics cookies. Optional analytics or marketing technology will not be enabled without the consent required by law.
Closing your account
You can close your account from Settings. Coaching and training reminders stop, and your account is kept deactivated for a 30-day recovery period. Signing in does not automatically reactivate it: you must choose to return before the displayed deletion deadline. You can instead choose “Delete now” to waive recovery. At the deadline, your account and associated training and health information are scheduled for permanent deletion. Reactivating or recreating an account does not restart an existing free trial.
How long we keep information
We keep account, profile, coaching and workout information while your account is active because this history is needed to provide the service. Trial expiry alone does not delete your account. After account deletion, we retain a protected email-matching record and the previous trial expiry for six months to prevent repeated free trials using the same email address. We rely on our legitimate interest in preventing misuse for this limited record; it does not contain your training, health information or messages. You may contact us to object or request erasure, and we will assess your request. The record is automatically removed after six months. Limited copies of other information may remain temporarily in backups, security records, email systems or service-provider records in line with recovery, security and legal-retention requirements.
Security
We use appropriate technical and organisational safeguards to protect accounts and personal information. Passwords and sign-in sessions are securely protected, and email confirmation is required before planning begins. No online service can guarantee absolute security, so please use a unique password and protect access to your email account.
Your choices and privacy rights
Depending on the circumstances and applicable law, you may ask to access, correct or delete your information; restrict or object to certain processing; receive a portable copy; or withdraw consent for future consent-based processing. Withdrawing consent does not affect processing that was lawful before withdrawal, but it may mean we can no longer provide AI-assisted planning. You may also raise a concern with your local data-protection authority.
Children
A parent or legal guardian should supervise anyone who cannot independently consent to the use of their information. Training guidance for children and adolescents should always be reviewed with a responsible adult and an appropriately qualified healthcare professional.
Changes to this notice
We may update this notice when the service, our providers or legal requirements change. We will communicate material changes to registered users when appropriate.